Here's where you'll find everything you need to know about shopping with ALDO.
Easy: Enter the style name or number in the search box at the top right of the page. Don't have a specific style in mind? Use our top navigation to browse our categories. Use the filters on our category pages to help you narrow down options in your size, colour and price range.
We guarantee to refund unworn or unwashed items with tags/ labels intact and which is in a sellable condition, with the original receipt and packaging, within 15 days of purchase. In case of prepaid orders, refunds will be credited to the original method of payment and in case of COD, the refunds will be directly credited to the customer’s account. In the interest of hygiene; earrings, cosmetics and underwear may not be refunded or exchanged at any time. Swimwear may not be returned if the hygiene seal is broken. Products purchased online cannot be returned at the stores physically. Items can only be returned or exchanged in the country in which they were originally purchased.
Items purchased from other retailers, including department stores, should be returned to that particular store from which it was originally purchased and should be subject to the return policy of the originating retailer.
You may return online orders free of cost. Kindly login in our website and generate a return request or via email or by calling our Customer Support Team. We shall arrange to get the product collected (free of cost) and refund you the money. Purchases and orders placed in store can be returned in store only.
We'll send you SMS and email updates at just about every step of your order's journey. You can also track it by login into the website from order history under My Account section or by entering your order number or AWB in “Track your order” section.
Orders placed will be delivered within 6 business days from the date your order was placed (1-2 business days for handling and up to 4 business days of transit time).
We also send SMS and emails with information about your order status.
If you purchased with a debit or credit card, you will see your refund within 2-5 business days from the processing date post receipt of product at our end. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement.
Visit Our Store Locator to find the Aldo closest to you.
Protecting your shoes is a vital step in ensuring that they last for all your upcoming occasions. We carry a vast array of shoe care products from waterproof sprays to cleaning wipes to polishing solutions for leather and suede. The right product for you will depend on the material of your shoes. If you'd like some expert advice on which care product to use, bring your shoes to you nearest Aldo store for a most personalized recommendation.
Once an order has been submitted, you have 30 minutes to cancel any item that has not shipped, give us a call if you need to do so. In the event where you cannot reach us within that time, you will have the option of returning/exchanging your order. Visit our Return Policy for additional details.
Looking for more help?
Need help with something more specific?
Send us an email at [email protected]
Call us at +91 7829200000
OPENING HOURS (IST)
Monday to Saturday: 9 am - 10 pm
Sunday: 10 am - 5 pm